Game Crashes After Character Creation on Xbox X

My game crashes after I make a character or try to load or continue a game. It flashes the purple symbol in the corner twice. Then the symbol disappears for a moment. When it comes back, it freezes for a few seconds (the black picture attached), then the screen goes to a pixelated gray (the gray picture attached). A few seconds later, the game crashes. Often it forces the Xbox to restart. I've tried different variations of characters - all the races and classes - they all crash. I haven't tried every combination, because I have to sit through Varic's intro each time. Originally I bought the disk, then returned it an got the digital download. It does the exact same thing. Funnily enough, when I installed my Dragon Age Inquisition game on which I've played hundreds of hours on my Xbox One, it crashed in the same way, after freezing on the loading screen. I can't play it all either. However, any other games we've tried besides those two, even the first two Dragon Age games work just fine. We've done all sorts of troubleshooting after spending an hour talking with someone from Microsoft making sure it wasn't a problem with the brand new Xbox. We've hard reset the Xbox, reinstalled the game, changed the network settings, etc. We upgraded to an Xbox X just to play this game, and I haven't even been able to play it at all, besides making a character. The person on the EA chat said it was probably a bug, and suggested posting here. Any help or suggestions are greatly appreciated!