Game crashes when loading into the character customisation screen.

Hey shorty4139 Can we give the following a try?

Having an issue on a PlayStation console? 

Power cycling is usually the best place to start with PlayStation troubleshooting. This can tackle most of the common issues you might run into. 

How to power cycle your PlayStation console

1. Touch the power button on the front of the PS4/PS5 for at least 7 seconds (until the system beeps twice).
2. Turn it back on after 5 minutes. Launch the game.

If you continue having an issue you might want to give the following a try:

1. Make sure you have the latest software update.
2. Unplug any devices attached to the USB slot.
3. Restore the license for the game.
   1. Go to Settings on your PlayStation.
   2. Click Account Management then Restore Licenses.Clear the MAC Address.
      • From the Xbox dashboard, click Settings, then go to All Settings.
      • Go to Network, then Network Settings.
      • Click Advanced Settings, then Alternate MAC address.
      • Select Clear, then restart your Xbox.
4. Enter Safe Mode and Rebuild your PS database.
5. Reinstall your game. If you're using an external hard drive, consider installing it on the internal drive to see if that helps.

Tip: If you're using an external hard drive for your console, whether or not it's for Dragon Age The Veilguard, make sure all of the game data is saved to the same storage drive. If the files are located on different drives it could cause errors or performance issues. If you have the game saved to an external storage drive, reinstalling it on the internal drive might help with crashes or errors.