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KingWizard1987's avatar
KingWizard1987
Seasoned Novice
7 days ago

Game will not launch, closes immediately.

Hello, i have a 4090 and i9cpu 64 gb ram, All applications and graphics drivers updated. When i click launch on the game, it goes to a black screen (sometimes a screen with a purple loading circle in the corner) then it closes. I repaired installation and now when i launch it, it just restarts my PC? Please can you help me solve this? 

  • 2ffbf32b7c5b9fc7's avatar
    2ffbf32b7c5b9fc7
    7 days ago

    Ok I got a solution:

    I started the game without the newest drivers, then updatet and still couldn't start.

    Try to delete the content of the shader_cache folder. I was able to start the game afterwards.

  • 2ffbf32b7c5b9fc7's avatar
    2ffbf32b7c5b9fc7
    Rising Novice
    7 days ago

    Ok I got a solution:

    I started the game without the newest drivers, then updatet and still couldn't start.

    Try to delete the content of the shader_cache folder. I was able to start the game afterwards.

    • ItsPresiidente's avatar
      ItsPresiidente
      Seasoned Newcomer
      6 days ago

      Is the game not laggy for you after doing that? I got mine working doing the same thing but would get frame drops every time a new person/object moved onto the screen.

      • 2ffbf32b7c5b9fc7's avatar
        2ffbf32b7c5b9fc7
        Rising Novice
        6 days ago

        Yes it became stuttery for me too, then I removed shader files piece by piece and found a few problematic ones, then all of a sudden when I started the game Dragon Age verified my shaders. And now the game works like intended.

        Don't know if it helps but the following files were problematic for me:
        1525044510.PcDx12
        2650002834.PcDx12
        2459419382.PcDx12

  • MidnightOokami13's avatar
    MidnightOokami13
    Rising Newcomer
    7 days ago

    I'm having the same issue with a 3070, 14th gen i7 cpu, 64 gb ram. Updated and then reinstalled graphic driver, reinstalled game. Upon launch I get a black screen before it closes out or sometimes it restarts my PC. 

  • EA_Illium's avatar
    EA_Illium
    Icon for Community Manager rankCommunity Manager
    6 days ago

    I wanted to check if you've had any issues since?

  • 2ffbf32b7c5b9fc7's avatar
    2ffbf32b7c5b9fc7
    Rising Novice
    6 days ago

    Well I am able to play now, but there are a lot of stutters, even on low settings and the shader_cache is empty, which is probably why my game is stuttering.

    So I verified the game files, which restored the shader_cache but also brought back the crash...

  • KingWizard1987's avatar
    KingWizard1987
    Seasoned Novice
    6 days ago

    I believe it's a bios update issue, i am looking more in to the issue and will try and update. Basically the cache shaders and the bios of the computer is having some issue that requires an update to the bios.

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