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kopkop2323's avatar
kopkop2323
Newcomer
5 months ago

Game won't start /directX function

Hi I hope any one who see this message help resolve this situation 

First i want to start over I bought this game on NOV 1 played 4 hours when i got the game fast forward a week later i played 2 hours and on NOV 14 which is the last time i played the game and it was 3 hours .

I got busy and never touched the game since. but yesterday when i tried to launch it I got this erorr that u see on the screanshot now this is the first time i've seen it never got it before i tried to look out for solution did not work

i just can't launch the game on fullscreen it gives me this error but i did some tips people gave me:

1- Updating my hardware 

2-deleted the shaders

3- reinstilling the game 

4- I run as administrator

5- Bios and GPU are on the latest versions

6- i installed older version of my gpu 

it did work to launch the game to the main menu but downloading the shaders took it forever. when i tried loading the game or hit continue it gives me the error now. i downgraded all the settings to low still i've the same issue

i just can't get the game to run. please if anyone knows how i can fix it please tell me i spent $60 on the game that is now not working and i've barely tried it i can't get a refund so im stuck

"i tried to get the older version of the game but i could't

1 Reply

  • kopkop2323 

    1.  Follow this manual to the letter to cleanly uninstall all NVIDIA/AMD driver components.
    2.  Install the graphics driver > Go online.
    3. Test.

      If that doesn't help, add a DxDiag to your next reply.

      A DxDiag is an overview of your PCs technical features and recent software errors.
      There is no personal info in it except for the “Machine name” in the second row.
      (You might delete the “Machine name” line if you wish too.)

      How to create a DxDiag:

      1. Press the Windows key and "R" at the same time.
      2. Copy and paste or type "DxDiag" into the new field. (Without the quotes) > ENTER
      3. Wait until the green bar is gone > Click on "Save all information"
      4. Save the file to your desktop.
      5. Here at EA Forum > Click Replay > Click the paper clip icon at the bottom of the replay Window.
      6. Navigate to the "DxDiag.txt" on your desktop > select the "DxDiag.txt" > click on "Open".
      7. Type you massage > Reply.

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