Missing pre-order items

• What is your EA ID or Console ID?     kdarnell2
  
• What platform are you playing on?   PC
  
• What is happening? (and what do you expect to happen instead?) 

                 I am missing the pre-order gear appearances. I pre-ordered on Oct 22 and should have the promotional items but only the Deluxe items show up in the chest

• Does this happen in a specific area of the game?   

                 I can't find it anywhere in game and I have already completed 1 play-through

• Please share any steps you've tried so far to resolve the issue:

       Have read as much of the forums as I could (can't find a solution), checked my email for proof (can forward the notification on drop day), checked for deadline on pre-order and found none

• If possible, share a Screenshot or Clip... have attached 2 screenshots, 1 the chest with deluxe items, and 2 the wardrobe after opening deluxe chest