Game suddenly not playable

Question

Hello forum, this is actually for my sig-other who plays Dragon Age, plus all the iterations, but is experiencing difficulty - ONLY with Veilguard! this is for a PC: AMD Ryzen 7 5700G @ 3,8GHz + AMD RX 6650XT with 8GB GDDR6 + 32GB DDR4 RAM + onboard Realtek ALC887 sound + onboard Realtek GbE RJ-45 network + MS windows 11 - updates all current + EA Games app - updates all current + AMD Adrenalin - updates all current (v25.6.1) set at 'default' video properties..... She started playing Veilguard in November of last year and seemed very happy with it. From what I saw, game performance was fast enough to be impressive, though she did say she had turned off some gameplay details. the issue is that about five or six weeks ago, immediately after something updated (?), the game became unplayable. Loading at start went from a minute or two to an unreasonable time... 30 minutes? an hour? she didn't say. and game play went from impressive to jittery... frame-by-frame-by-frame. As far as I know, it does not actually crash, and all the other Dragon Age games are playable as before. I have tried uninstalling the video driver and reinstalling it clean. (used Display Driver Uninstaller in safe mode to be sure all old files had been removed). she also tried uninstalling the game and reinstalling. also same for the EA app, and clearing the cache. I'm not finding any other suggestions. Anyone? Thanks PS I'm attaching a current DxDiag full output

holger1405 · Answer

jeferris_99999​&nbsp;
There are many LiveKernelEvent Hardware errors in your DxDiag.&nbsp;Go to your "C:\Windows\LiveKernelReports" folder and upload 2 of the latest a *.dmp file (might be in a subfolder) to your public Onedrive folder or a file sharing page of your choice.&nbsp;Post the link here.&nbsp;

jeferris_99999 · Answer

I have placed all of the eleven AMD kernel report files here:https://drive.google.com/drive/folders/1SxHrfRjg7toHIpIdFSIRd3GGpvf3GyhO?usp=drive_linkplease let me know if they are not accessible

holger1405 · Answer

jeferris_99999​&nbsp;
The module that causes the crashes is "amdfendr.sys" which by itself a driver of the the AMD crash defender tool. This tool logs crashes and is suppose to catch and report driver issues.&nbsp;This points to corruption inside the AMD driver itself.

&nbsp;Follow this manual to the letter to clean uninstall all AMD graphic driver components.IMPORTANT: if you use a Pin to log into Windows 11 don't use DDU in safe mode!Use it in your normal Windows session.
Install the graphics driver &gt; Go online.
Test.

jeferris_99999 · Answer

Thank you for your reply. As I stated previously, I had used DDU to remove and then installed using the latest AMD WHQL version. And I had been extremely careful to follow the posted instructions. I've just done the uninstall-reinstall again, following the posted instructions, and as I recall, the process is as I did it previously. I double-checked myself just to be sure. Per your note, I only use a local account with a full password, for any and all admin works - no PIN! My sig will try again, but I have doubts. Note the game doesn't Crash as such... it's just very-very painfully slow. (sigh) Thanks for your time and attention.

holger1405 · Answer

jeferris_99999​&nbsp;
If this doesn't work there might be a hardware error in play.&nbsp;(Might be, not has to be.)&nbsp;In this case, you should have this machine checked at a local PC store.

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Game suddenly not playable

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