My game keeps crashing
I attached the error message screenshot and a screenshot of my dxdiag results if that helps. IT's happened atleast 10 times in 30 hours and it's testament to how much i adore this game that it hasn't...
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Thank you so much for your reply.
See attached my DxDiag in text form
There are many VIDEO_ENGINE_TIMEOUT_DETECTED errors in your DxDiag.
This means that the graphic engine did not reacted in a timely fashion and was reseted by the OS to prevent a system crash.
This might be a driver, OS, or hardware issue.
This should be the Lenovo support page for your Laptop. (Please check that this is the exact model.)
Download both, the Intel and the NVIDIA graphic drivers.
- Follow this manual to the letter to completely uninstall the NVIDIA graphics driver.
IMPORTANT: if you use a Pin to log into Windows 11 don't use DDU in safe mode!
Use it in your normal Windows session. - After restarting, follow the manual again to completely uninstall the Intel graphics driver.
- Install the Intel graphics driver you downloaded from Lenovo.
- Restart the PC.
- Install the new NVIDIA graphics driver you downloaded from Lenovo.
- Restart the PC > Go online.
- Test the game.
Thank you so much. I'll try this out and report back if it solves my issues.
Hey, so i followed the instructions, deleted and reinstalled both drivers, booted up the game again and now i am only able to play the game for sub 10 minutes before it crashes, i tried 3 times. Before i could sometimes play for a couple of hours before it crashed.
Attached is the error I'm getting now and a new Dxdiag run.
You made sure that the page I linked to was the right page for your laptop?
Did you install the driver in the suggested order?
You restarted the laptop after the intel driver installation and after the NVIDIA driver installation?Please repair the game.
(EA app: Game Library > Click on the three dots on the game cover > Repair)
(Steam: Game Library > Right-click the game > Properties > Local Files > Verify integrity of game files.)Yup, followed all your instructions to the T.
I tried repairing the game earlier but i will try again and let you know.
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