No DLC items chest?

I've been reaching out to support and have been told to wait; it's a bug and that if it is important enough they will fix it. That's what Sumit T. said anyway.

EA ID (PSN ID/Gamertag): EA App username HALO_Project (although I'm told you're wonky system changed it on your end to haloproject for whatever reason...
Which platform are you on? EA App
Is this your first playthrough? I've tried starting a second game neither of them have the DLC. I do have the Mass Effect content but not the Preorder or Deluxe Edition bonus in either my old or new game
Please share your save file (or a zip or download link to your save file)... Saves on Google Drive
If possible, share a Screenshot or Clip... Added
If on PC, please share a DxDiag file Added 

I tried using a save editor just to see if it would work. If you don't own the DLC even if you select it in the editor it won't appear in your game but if you do then it should appear. It did not appear, as if I don't own it. I talked to EA Chat again and the guy asked me for my account password :/ . He'd already said he'd pulled up my account. I told him no and to get the information about my account on his end. He then parroted back to me everything I told him that I'd already tried as if it were a new suggestion. Then he told me that he couldn't help me and that I needed to ask for help here. (That's another thing I mentioned to him that I'd already done.) It's starting to feel like they really don't care. Veilguard didn't sell what they wanted (the bizarrely simmy artwork was a big factor not it's lack of multiplayer) and they got our money so they just don't care. They've more or less moved on from this game. Yet they were like a dog with a bone on Anthem...

Yeah it feels like that to me as well. I've had this issue since the game released so you can imagine how frustrated I am. Now that they stopped the patches I'm not sure if they  will ever fix it. I think it might be account bound.