Forum Discussion

Keith-hates-tax's avatar
Keith-hates-tax
Rising Rookie
3 months ago

[PC] Game hard crashes after 20-30 mins gameplay

This is a new thread carried over from EA Answers. Link is below.  
crashing
pc
holger1405's avatar
holger1405
Hero+
3 months ago

Keith-hates-tax 

I understand that this is frustrating, but as I said before, this is imho with a probability bordering on certainty not a game problem. 
(Other than that the game is taxing for the device it runs on, but that is normal for modern AAA games.)

You can of course ask EA support for a refund, but I can't tell you if they will grant it.  (Make sure you get into a live chat season with an advisory.)

For the problem, I still think a power problem is the most likely cause, but that is something that is very difficult to diagnose via the internet. 
If this happens with other games in the future I would recommend to seek help in a local PC shop. 



  • Keith-hates-tax's avatar
    Keith-hates-tax
    Rising Rookie
    3 months ago

    holger1405 

    So this is the end of our efforts? Don’t get me wrong, I appreciate you sticking it out with me. I just want to know if there’s anything left to try.

    • holger1405's avatar
      holger1405
      Hero+
      3 months ago

      Keith-hates-tax 

      There is always stuff we can try, but I doubt that software side solutions will help in this case. 
      And troubleshooting on the hardware side has its limits over the Internet. 

About Dragon Age The Veilguard Technical Issues & Bug

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Link is below.   ","body@stringLength":"85","rawBody":"

This is a new thread carried over from EA Answers. Link is below.

 

","kudosSumWeight":0,"postTime":"2025-01-31T05:44:07.362-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:crashing","text":"crashing","time":"2024-07-13T06:20:10.253-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:pc","text":"pc","time":"2024-07-15T13:50:17.283-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:11850070_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":326},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

This is a new thread carried over from EA Answers. Link is below.

 

"},"Conversation:conversation:11850070":{"__typename":"Conversation","id":"conversation:11850070","solved":false,"topic":{"__ref":"ForumTopicMessage:message:11850070"},"lastPostingActivityTime":"2025-03-19T15:29:31.796-07:00","lastPostTime":"2025-03-19T15:29:31.796-07:00","unreadReplyCount":25,"isSubscribed":false},"ModerationData:moderation_data:11850070":{"__typename":"ModerationData","id":"moderation_data:11850070","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:11850070_1":{"__typename":"Revision","id":"revision:11850070_1","lastEditTime":"2025-01-31T05:44:07.362-08:00"},"ForumReplyMessage:message:11894167":{"__typename":"ForumReplyMessage","id":"message:11894167","conversation":{"__ref":"Conversation:conversation:11850070"},"author":{"__ref":"User:user:228412"},"revisionNum":1,"uid":11894167,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:dragon-age-the-veilguard-tech-issues-en"},"subject":"Re: [PC] Game hard crashes after 20-30 mins gameplay","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:11894167"},"parent":{"__ref":"ForumTopicMessage:message:11850070"},"body":"

Keith-hates-tax 

I understand that this is frustrating, but as I said before, this is imho with a probability bordering on certainty not a game problem. 
(Other than that the game is taxing for the device it runs on, but that is normal for modern AAA games.)

You can of course ask EA support for a refund, but I can't tell you if they will grant it.  (Make sure you get into a live chat season with an advisory.)

For the problem, I still think a power problem is the most likely cause, but that is something that is very difficult to diagnose via the internet. 
If this happens with other games in the future I would recommend to seek help in a local PC shop. 



","body@stringLength":"1072","rawBody":"

 

I understand that this is frustrating, but as I said before, this is imho with a probability bordering on certainty not a game problem. 
(Other than that the game is taxing for the device it runs on, but that is normal for modern AAA games.)

You can of course ask EA support for a refund, but I can't tell you if they will grant it.  (Make sure you get into a live chat season with an advisory.)

For the problem, I still think a power problem is the most likely cause, but that is something that is very difficult to diagnose via the internet. 
If this happens with other games in the future I would recommend to seek help in a local PC shop. 



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holger1405 

So this is the end of our efforts? Don’t get me wrong, I appreciate you sticking it out with me. I just want to know if there’s anything left to try.

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Keith-hates-tax 

\n

There is always stuff we can try, but I doubt that software side solutions will help in this case. 
And troubleshooting on the hardware side has its limits over the Internet. 

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