Preorder bonus armor missing

Welp thank you with your link, got confirmation i will even more NEVER got it

"participating online retailers" what a big joke they are. Feel the xbox 360 time where you add bonus if you bought amazon best buy or gamestop. What a **bleep** joke

Legit just the link some comments ago say participating online retailers,

But funny when they announced the pre order it was not there if so clearly hided cause as i said i did look a lot because i wanted to check the collector edition and the only way to get it was from the bioware site. (Good thing i didn't bought it though)

Was not going to name all big possible gamestore. I think amazon too but that doesn't change anything. 

No teach their lesson will be 100% never going to buy another bioware full price ever with Andromeda and now this.  And im probably not the only one already my friends feel this game is a big joke. You can't even do "renegade" you cant even be mean like the **bleep** its always been something in bioware games since origin/mass effect

A bonus we are entitled to have. 

Same thing xbox series no chest over 3 days searching almost 30% story 

Any news yet anyone?

i preorder with geforce now bundle and i havnt the armour....

Yesterday I've found this:

https://www.ea.com/games/dragon-age/dragon-age-the-veilguard/disclaimers

My order doesn't qualify.  😁

DX Diagnostic isn't going to help everyone... I know it's standard procedure but the people playing on cloud with GeForce Now are still having this issue, and don't have files to send you. Neither a DX readout, nor local Save files.

A) the pre-order codes were not GameStop only, my Best Buy friend got their code.

B) selling your copy doesn't "teach them a lesson"

C) I want my items too but they were free items for a game I was going to buy regardless of if there was a bonus

Thanks, this fixed it for me as well!

The chest was there on my first character, but after I decided to create a new on it was missing on the second one.  Doing a hard close of the game as you described worked, the chest was there as soon as I relaunched the game.