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3450deed2176b478's avatar
3450deed2176b478
Seasoned Novice
4 days ago

Problems after last patch

Hi,

After the last update, I had a problem with the game constantly freezing. I can't finish the game because whenever I try to move my Rook, the game freezes and everything, especially the camera, starts going crazy, making the game impossible. Previously, despite playing on minimum requirements, the game ran smoothly and there were no problems. My Rook still returns to its default appearance every time I start the game and load a save. The last patch was supposed to fix bugs, but in my case it only worsened the game to the point where I couldn't play.

  • EA_Illium's avatar
    EA_Illium
    Icon for Community Manager rankCommunity Manager

    When you have a moment can we try the following?

    1. Run the System File Checker toolthen Check for Windows and GPU updates
    2. Default your PC to the dedicated Graphics card: Troubleshooting Graphics issues 
    3.  To repair the game files in the EA app, go to the Library and find your game. Click the Manage icon, then click Repair.
    4. Check if any background applications are stopping the EA app or your game.
    5. Perform a clean boot of your PC to disable background tasks that may interfere with your game.

     

    • 3450deed2176b478's avatar
      3450deed2176b478
      Seasoned Novice

      Unfortunately, I have tried each of the solutions provided, but the problem still persists. Every time you move the mouse, the game freezes, the camera goes crazy and you can't continue playing.