Veilguard launches but keeps losing video signal

Question

Hey ya'll,
I am at my wit's end. I have updated everything I can, tested multiple monitors/cables, and verified this only happens with Veilguard. I have an older bios, but it's from after June 2022, so I should be good. Any help at this point would be much appreciated. Here are my specs.
Thank you!
OS Name &nbsp; &nbsp;Microsoft Windows 11 HomeVersion &nbsp; &nbsp;10.0.22631 Build 22631Other OS Description &nbsp; &nbsp; Not AvailableOS Manufacturer &nbsp; &nbsp;Microsoft CorporationSystem Name &nbsp; &nbsp;DESKTOP-DV0CP0ESystem Manufacturer &nbsp; &nbsp;Gigabyte Technology Co., Ltd.System Model &nbsp; &nbsp;B550M DS3H ACSystem Type &nbsp; &nbsp;x64-based PCSystem SKU &nbsp; &nbsp;Default stringProcessor &nbsp; &nbsp;AMD Ryzen 9 5900X 12-Core Processor, 3701 Mhz, 12 Core(s), 24 Logical Processor(s)BIOS Version/Date &nbsp; &nbsp;American Megatrends International, LLC. F15, 7/29/2022SMBIOS Version &nbsp; &nbsp;3.3Embedded Controller Version &nbsp; &nbsp;255.255BIOS Mode &nbsp; &nbsp;UEFIBaseBoard Manufacturer &nbsp; &nbsp;Gigabyte Technology Co., Ltd.BaseBoard Product &nbsp; &nbsp;B550M DS3H ACBaseBoard Version &nbsp; &nbsp;x.xPlatform Role &nbsp; &nbsp;DesktopSecure Boot State &nbsp; &nbsp;OffPCR7 Configuration &nbsp; &nbsp;Elevation Required to ViewWindows Directory &nbsp; &nbsp;C:\WINDOWSSystem Directory &nbsp; &nbsp;C:\WINDOWS\system32Boot Device &nbsp; &nbsp;\Device\HarddiskVolume1Locale &nbsp; &nbsp;United StatesHardware Abstraction Layer &nbsp; &nbsp;Version = "10.0.22621.2506"User Name &nbsp; &nbsp;DESKTOP-DV0CP0E\19046Time Zone &nbsp; &nbsp;Eastern Standard TimeInstalled Physical Memory (RAM) &nbsp; &nbsp;32.0 GBTotal Physical Memory &nbsp; &nbsp;31.9 GBAvailable Physical Memory &nbsp; &nbsp;24.6 GBTotal Virtual Memory &nbsp; &nbsp;33.9 GBAvailable Virtual Memory &nbsp; &nbsp;25.1 GBPage File Space &nbsp; &nbsp;2.00 GBPage File &nbsp; &nbsp;C:\pagefile.sysKernel DMA Protection &nbsp; &nbsp;OffVirtualization-based security &nbsp; &nbsp;Not enabledWindows Defender Application Control policy &nbsp; &nbsp;EnforcedWindows Defender Application Control user mode policy &nbsp; &nbsp;OffDevice Encryption Support &nbsp; &nbsp;Elevation Required to ViewHyper-V - VM Monitor Mode Extensions &nbsp; &nbsp;YesHyper-V - Second Level Address Translation Extensions &nbsp; &nbsp;YesHyper-V - Virtualization Enabled in Firmware &nbsp; &nbsp;NoHyper-V - Data Execution Protection &nbsp; &nbsp;Yes

twitchingdoe · Answer

I'm having the same issue and cant see anything in common with your PC specs to mine. Wonder what the problem could be

ea_shepard · Answer

twitchingDoe Do you have the game installed through the EA app or through Steam?Are you able to get to the main screen in order to change the settings of the game?

twitchingdoe · Answer

Hi, I've in fact tried both copies with same results as guessed it may have been a background overlay thing?!?!

I can change the settings of the game and have tried various different configurations, different refresh rates, DLSS setups and also without DLSS at all.

Seems to loose video signal once maybe twice an hour at random times during gameplay, can be with or without stress on my system

twitchingdoe · Answer

after further testing.. I've found the best results while having my second GPU disabled and have not come across the problem since.

fingers crossed!

I was also exploring the idea that it may have something to do with the 2 monitor setup i have which run duplicate but haven't delved deeper in cuz of my current success rate! 😂

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