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Gristletooth's avatar
Gristletooth
Newcomer
2 months ago

Veilguard launches but keeps losing video signal

Hey ya'll,

I am at my wit's end. I have updated everything I can, tested multiple monitors/cables, and verified this only happens with Veilguard. I have an older bios, but it's from after June 2022, so I should be good. Any help at this point would be much appreciated. Here are my specs.

Thank you!

OS Name    Microsoft Windows 11 Home
Version    10.0.22631 Build 22631
Other OS Description     Not Available
OS Manufacturer    Microsoft Corporation
System Name    DESKTOP-DV0CP0E
System Manufacturer    Gigabyte Technology Co., Ltd.
System Model    B550M DS3H AC
System Type    x64-based PC
System SKU    Default string
Processor    AMD Ryzen 9 5900X 12-Core Processor, 3701 Mhz, 12 Core(s), 24 Logical Processor(s)
BIOS Version/Date    American Megatrends International, LLC. F15, 7/29/2022
SMBIOS Version    3.3
Embedded Controller Version    255.255
BIOS Mode    UEFI
BaseBoard Manufacturer    Gigabyte Technology Co., Ltd.
BaseBoard Product    B550M DS3H AC
BaseBoard Version    x.x
Platform Role    Desktop
Secure Boot State    Off
PCR7 Configuration    Elevation Required to View
Windows Directory    C:\WINDOWS
System Directory    C:\WINDOWS\system32
Boot Device    \Device\HarddiskVolume1
Locale    United States
Hardware Abstraction Layer    Version = "10.0.22621.2506"
User Name    DESKTOP-DV0CP0E\19046
Time Zone    Eastern Standard Time
Installed Physical Memory (RAM)    32.0 GB
Total Physical Memory    31.9 GB
Available Physical Memory    24.6 GB
Total Virtual Memory    33.9 GB
Available Virtual Memory    25.1 GB
Page File Space    2.00 GB
Page File    C:\pagefile.sys
Kernel DMA Protection    Off
Virtualization-based security    Not enabled
Windows Defender Application Control policy    Enforced
Windows Defender Application Control user mode policy    Off
Device Encryption Support    Elevation Required to View
Hyper-V - VM Monitor Mode Extensions    Yes
Hyper-V - Second Level Address Translation Extensions    Yes
Hyper-V - Virtualization Enabled in Firmware    No
Hyper-V - Data Execution Protection    Yes

  • twitchingDoe's avatar
    twitchingDoe
    Seasoned Newcomer

    I'm having the same issue and cant see anything in common with your PC specs to mine. Wonder what the problem could be

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager

    twitchingDoe Do you have the game installed through the EA app or through Steam?

    Are you able to get to the main screen in order to change the settings of the game?

    • twitchingDoe's avatar
      twitchingDoe
      Seasoned Newcomer

      Hi, I've in fact tried both copies with same results as guessed it may have been a background overlay thing?!?!

      I can change the settings of the game and have tried various different configurations, different refresh rates, DLSS setups and also without DLSS at all.

      Seems to loose video signal once maybe twice an hour at random times during gameplay, can be with or without stress on my system

      • twitchingDoe's avatar
        twitchingDoe
        Seasoned Newcomer

        after further testing.. I've found the best results while having my second GPU disabled and have not come across the problem since. 

        fingers crossed!

        I was also exploring the idea that it may have something to do with the 2 monitor setup i have which run duplicate but haven't delved deeper in cuz of my current success rate! šŸ˜‚

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