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AO-Eleven's avatar
3 years ago

Can't unlink Steam Account!

I want to link to my Steam today, but it shows that my account is linking to a Steam account that doesn't belongs to me! I'm so confused!! Now I can't link my Steam, and I can't unlink this UNKOWN Steam account! 😠

3 Replies

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi @AO-Eleven

    It would be best to get in touch with the EA Help team so they can take a look at your account. I'm afraid that isn't something we can investigate here on Answers HQ. They'll take a look into your account and let you know what they can do for you from there. This guide will help you reach them: How to contact EA Help for support

    When you get in touch, it would help to have this information ready to speed things up:

    • the original email address on your EA Account
    • any usernames that are tied to your EA Account, like your EA ID, Xbox Live gamertag, or PlayStation™Network Online ID
    • any invoice numbers from games you’ve bought through an EA platform, like the EA app

    - EA_Lanna

     

     

  • @EA_Lanna Thanks for the reply Lanna, but seems I can not find any way to contact with the EA help team in your link, I don't find their email or anything else ☹️
  • I have the same issue, all of their help information requires you already have the working account.

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