Hi @AO-Eleven,
It would be best to get in touch with the EA Help team so they can take a look at your account. I'm afraid that isn't something we can investigate here on Answers HQ. They'll take a look into your account and let you know what they can do for you from there. This guide will help you reach them: How to contact EA Help for support
When you get in touch, it would help to have this information ready to speed things up:
- the original email address on your EA Account
- any usernames that are tied to your EA Account, like your EA ID, Xbox Live gamertag, or PlayStation™Network Online ID
- any invoice numbers from games you’ve bought through an EA platform, like the EA app
- EA_Lanna