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d4rcyzz's avatar
d4rcyzz
3 years ago

EA App won't launch, "Problem with shortcut" error pops up

Hello, I've been having an issue with the EA app recently. When I tried to launch it up today, I got an error message saying: "The item EALauncher.exe that this shortcut refers to has been changed or moved". I've already had some startup issues a few weeks earlier, but I still somehow managed to open up the app until today. I already tried running the app as an administrator and running an app recovery on it but nothing helped. I'm not very tech savvy either. I also noticed that I've now got two different folders linked to the app called "EA" (ProgramData > Microsoft > Windows > Start Menu > Programs > EA) and "EA Desktop" (This PC > Windows C > Programs > Electronic Arts > EA), each of them containing different files.

I'm very confused. If someone could help me with this issue I would be very grateful.

Edit: I had no choice but to install the EA App on a completely new computer, altough it still sometimes has issues opening up, idk what to do at this point

6 Replies

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @d4rcyzz 

    Below is the path to the EA app, navigate there, right click the file and then "Send to Desktop(create shortcut)"

    "C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EALauncher.exe"

    Thanks.

  • d4rcyzz's avatar
    d4rcyzz
    3 years ago
    @EA_Barry I don't have any kind of file called "EALauncher.exe", instead there's one called IGO64.dll
  • beratinus's avatar
    beratinus
    2 years ago

    Go on EA site to download EAappinstaller, launch it and select repair

    This worked for me, hope this helps

  • jlcj1991's avatar
    jlcj1991
    2 years ago

    This is the second time I've had this problem. The first time I had to reinstall the app. It seemed to have solved the problem. But now it happened AGAIN. The reinstalling off the app seems to only be a temporary fix. I hope this is something the EA help crew is aware of and is working on fixing. It shouldn't be happening to this many people. I didn't even get a new device for it to be moved, not in many years. So I don't know why it keeps happening. Anyone have an answer for that question? 

  • jlcj1991's avatar
    jlcj1991
    2 years ago

    Correction. It happened for the third time. Reinstalling the app is certainly not helping. Just a bandaid at this point. I never had this issue until this year. 

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