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Stanger_N0's avatar
Stanger_N0
Rising Newcomer
1 month ago

Unable to Unlink Account?

I'm trying to unlink an old EA account from my Steam but I can't get into the old account to unlink it. Any verification codes don't go through and there's not a way to unlink through steam?!? Seemingly no other way to contact EA other than forums.

accessibility
account linking

3 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Hi there. You should be able to open a case with an advisor by using the 'Contact us' button at the bottom of this page. If they can verify you own the account, they should be able to help.

  • Stanger_N0's avatar
    Stanger_N0
    Rising Newcomer
    1 month ago

    Whenever I try to select a platform if just says no results found, seemingly no matter what I type in

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Follow these instructions:

    1. Go to https://help.ea.com/en/help-home/
    2. Type EA Account into the search field
    3. Select the EA Account tile
    4. Click on See more topics
    5. Click on 'I need to update my EA account information'
    6. Click on the option for chat

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