refund process for pre-orders is a scam

Hello, 

i purchased on preorder bf6 via ea app, on the day of the launch i tried to play the game - i spent 1hour in the main menu trying to fix something, download packs - without a success. I immidiately applied for refund and bought fully working game on steam.

I went over the period for refunds by 1 day! And how could i know that game would be faulty when i bought game on preorder?

From 10.10.2025 no one contacted me on the ticket i created i only saw being updated to "new" status each time.

I finally contacted support via sales tab (there is no possiblity to contact via contact for refund topics).

I was informed that my refund is not elligable for refund due to the fact that i missed the time to report it (again, by one day and it was due to the fact that game was bought on preorder 15 days ago). I refunded it because of your technical problems not mine, i purchased it on steam and playing without any trouble till this day.

Your support is pasting copy-paste answers not giving it any thought. 

My case no is 224746452, and its not been changed or answered for almost 3 weeks now.

Leaving customer who bought game on preorder without option to refund it is SCAM suggesting no one should ever risk buying it via ea app because they will be left without any refund policy even if the game is faulty because of your technical problems.