Formal complaint against EA Customer Service
Hello! I have been using EA services for more than 10 years, since at least 2013. Most recently I wanted to buy Star Wars Jedi Survivor from their platform, since I already had Fallen Order in the EA app. I had my Visa debit card details saved, as I have previously used this card without any issues. Upon trying to pay, I was met with "We were unable to verify your credit or debit card" error. I tried to pay for the next 1-2 days, but no luck. Decided to reactivate my PayPal account, just to see if I can my a quick fix. I tried to pay on EA and the payment failed. Just to note that my Visa debit works everywhere, but my PayPal works nowhere. I Googled my issue and most advise to contact customer support, so I did that. I went on customer service on the 15th of March 2026 and one week later, they have refused to provide an adequate workaround for my case. My case number is 239969839. I will do my best to sum it up. In my first chat, the agent sorta understood my query, but the only thing he said was to try again and contact in the next 24 hours, in the meantime, he escalated the case. Before I close the chat, I asked the agent for a potential promo code and he said that if the issue persists, they will provide. I contacted in the next 24 hours, asking for an update. A different agent assisted me and he had no advise for me. He noted that I have pending payments though. I told him they are PayPal and showed him that PayPal failed to collect any money from my card. I don't know how well he understood my words. He noted case is escalated. I asked where I will receive notfication of an update and he said no where... I then asked for a time frame and he very reluctantly said 72 hours. Sure... I contacted EA CS in 72 hours and told the agent to check my case. He said he checked it and then asked questions that I have already answered. He noted the pending payments, I explained to him that they are failed and he requested an invoice... Needn't say more, I requested a new agent. The next agent didn't assist much. She looked throug my case, told me that only American Express is allowed in my region and closed the chat (I live in Eastern Europe). Next agent did their best to not do anything meaningful, only to waste my time. I started getting pretty frustated on the manner... Contacted again and the agent in handsight was helpful, but his advise was more to stal. His advise was that due to the currency switch that happened in the beginning of the year, cards in the whole country fail with payments. While this advised seemed plausable at first, after I contacted after 24 hours, the agent said that the currency switch does not affect my case. I continued chatting with no success. I requested complaint contact info and was declined by numerous agents. One agent acknowledged my complaint query, but said he noted it in their system. Based on how my case is going, he might have done absolutely nothing, just acknowledging for the sake of me stopping requesting it. This issue continued to persist and the sale is coming to an end soon and today, I wanted something concrete. I requested a promo code of 90% for the game, as it currently is with that discount. They said they can't generate it. I asked to transfer me to someone that can or provide complaint contact details. Both of my queries were declined/disregarded/ignored. EA's customer service did an atrocious job at assisting me... I am willing to buy a product on their platform, but instead of providing me with adequate solutions, they tell me "contact PayPal", "find a different method", which are not acceptable options. I have a widely used Visa debit. If they cannot verify it, it is on them. I was also looking at buying a gift card, but the cheapest available are 15 EUR and while I can buy one, I wish to just buy the game that I want. I would of been contept with 10 EUR, but there are no 10 EUR EA gift cards. Also, their customer service does not provide payment links, so they can't assist. I have tried the solutions that are in EA support's "payment issues" page(s), but no luck. Although I should be seeking compensation for wasting hours of my time, I do not want it, I only want to buy the game on their platfrom. If EA fails to acknowledge and assist my query, I won't ever buy a product on their platform ever again. I will be looking at paying more to buy a key from a key reseller or potentially through Steam. I do not wish to go this way, but if this request is ignored, again, I will have no other choice.
EA APP：platform reasons led to login failure
I bought The Sims 4 on Steam, and I still don't get why I have to open EA App to play it—or why opening the game through EA App requires Steam too. Who came up with this ridiculously dumb design? If you're going to make me link both accounts, I should be able to launch the game directly from either platform without jumping through hoops. Anyway, now it's gotten even worse. Ever since the most recent update, about 8 out of 10 times I try to log in, I get a pop-up saying "platform reasons led to login failure." To actually get into the game, I have to keep smashing the "Play" button in EA App, wait like 30 seconds, and then get hit with a "try again later" message. If I'm unlucky, I might need to do that ten or twenty times before the Sims 4 window finally shows up. I've tried logging out and back into both Steam and the EA App multiple times, but nothing helps. My internet is fine—I even bought a VPN, just to rule that out. But honestly? It doesn't make a difference whether the VPN is on or off.
I can't understand why do we/I need this buggy/messy piece of app.
As for me, I can't understand why do we/I need this buggy/messy piece of app. It kills every intention to play any game from EA. At first it was Titanfall 1/2, next were Apex, BF3 and BF4. When I decided to install The Sims4 for my wife - experience was exact the same. Nothing worked, after dozens of tries nothing worked. So I decided two things: To not bye games from EA ever again. and to delete and never install this piece of shmak ever again... Can't wait when you at last decide to resign from this stupidity.The EA PC app is still broken after 3 years
Seeing others comment on this and having run into it for the first time, the EA app is a buggy piece of trash on a good day, but today takes the cake. Tried playing Jedi Survivor, no issues until game crashes, send report and try to reopen, EA app refuses to open. I have a game that I didn't purchase on an EA platform, dependant on an app that doesn't work, and I cant even talk directly to support stagf because EA doesn't recognize that I own the game that they won't let me play. Look to old forum posts, and google around. Not one case solved by EA, suggesting that factory resetting your computer is the final troubleshooting option to make their broken app maybe work. The state of the gaming industry today is truely sad. From being EA, its in the game, to this, destroys any good memories I had playing any of your games, and the nostolgia you are hoping keeps us buying your dying properties fades more every day.
Feedback about the EA App (Mobile & PC)
Feedback about the EA App (Mobile & PC) On mobile, the EA App works really well. However, on PC there are issues: friends who are online and actively playing are not shown correctly. Even in Battlefield 6 itself, those players do not appear as online — while in the mobile app they do. On Discord, they also confirm that they are online and playing. The chat feature in the EA App works perfectly fine. Another suggestion for improvement: It would be great if the EA App allowed users to expand their profile with additional information about themselves. This would help other players see who they are interacting with and would improve the overall community experience.
Yet ANOTHER EA APP Issue - Oh LAWD!!!
Greetings - I tend to not say too much because it interferes with my inner peace. However, this one needs my voice. This is something that has been happening recently that also needs to be fixed. Time Limit Controls: My "Playtime Controls" are set to Unlimited for both Weekdays and Weekends. Also, My internet is unlimited so there are no issues on that front. In addition, my son is a grown adult and does not play any EA games (i.e. Family Playtime is of no consequence and never used.) I am a grown adult. I set the EA App and Game to settings that suit my gameplay. I do not need anyone to tell me "it's time to stop playing so we're going to exit you out of your game." As an adult well within in her 60s, this is an insult to my intelligence and independence. My parents are both dead. (I took care of my mother until she passed away.) My grandparents are all dead. I've lived outside of my parents home for over 45 years, meeting my own obligations without one iota of assistance from EA/MAXIS. Now, if EA/MAXIS wants to make those types of decision as it relates to my time, than I will happily accept a monthly check in the amount of $5,000 to cover my bills and expenses. (Ha, ha, ha. I'm actually not for sale.) Seriously, EA/MAXIS, please don't confuse adults with children who should not be playing this adult game in the first place. EA/MAXIS knows who is under 18 and who is not. No adult should be treated as a child because children are present. Adults do not need EA/MAXIS supervision. At least I do not. I was raised me well. Hopefully this too, will find it's way to being fixed. (Yet I hold out very little hope.)Button to locate installed games
Hello, I'm opening this thread to let you know that it is incredible that in 2025 there is still no button to allow players to locate installed games like we were able to do with the Origin App. There are thousands of threads on this forum about players unable to select a folder where the game is already installed, forcing them to install the game again. I hope you will take this into consideration. Thank you.
