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Nex26's avatar
Nex26
5 years ago

An error on our end caused your launch to fail

When trying to launch Battlefield V Year 2 edition I just get the message "Your game failed to launch, an error on our end caused your launch to fail". This has been happening for a week now.

I am on PC and have EA Play via Xbox game pass. I have tried:

Uninstalling and reinstalling the game (twice), Uninstalling and reinstalling the EA Desktop App, clearing the cache for the EA Desktop App by using the app recovery exe. Setting both the App and game exe to run as Admin. Launching the game via the app, Launching the game via the Xbox game pass, Launching the game via the exe.

Please get this fixed Asap or suggest something I can do to fix it as I am quite confident it has to be something on your end given everything I have tried.

discussion

9 Replies

  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    5 years ago

    Hey, @Nex26  make sure that all drivers for windows are up to date, also worth reinstalling the GPU drivers for your PC.

     

    You can also try to do a clean boot to see if there any programs messing with BFV and turn off any overlay programs for example Discord or Nvidia experience.

     

    Can you add a Dxdiag so we can see what hardware and drivers you have? 

     

    Let me know if this works or not for you. 🙂

     

    /Atic

  • Nex26's avatar
    Nex26
    5 years ago

    Hi, @EA_Atic  all drivers for windows are up to date, and I tried reinstalling the GPU drivers.

     

    I also tried to do a clean boot disabling everything (except EA's service obviously as the EA launcher won't even load without it). Still got the same message.

     

    See attached to this message for my DxDiag.

     

    As of now though, I am still getting the same message whenever I try to launch BFV.

    Kind Regards,

    Nex

  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    5 years ago
    @Nex26 You can disable EA's service in the clean boot as its only related to starting the PC all systems will start up when starting the program.

    What anti virus/firewall are you using and have you tried to disable it and do you have onedrive running?

    /Atic
  • Nex26's avatar
    Nex26
    5 years ago

    @EA_Atic If I try to start the EA app whilst the EA service is disabled I just get an error saying "the service failed to start" and the app won't boot.

    Also I am only using windows default anti virus/firewall (I have tried disabling it) which didn't help. Also I don't use OneDrive and I checked to make sure it isn't running.

    If it is any help:

    Star Wars Battlefront 2 

    The Sims 4

    Dungeon Keeper Gold

    Star Wars Squadrons

    All launch fine via the EA app as do 50+ other games via the Xbox Game Pass Launcher.

  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    5 years ago
    @Nex26 if you put EA services as disabled and restart the PC. Does it stop from starting the app.

    /Atic
  • Nex26's avatar
    Nex26
    5 years ago

    @EA_Atic Yeah, the EA Desktop app will not start at all. I have included a screen capture of the message I get. (I have waited 30+ minutes, waiting doesn't help).

  • FragLord's avatar
    FragLord
    5 years ago

    @EA_Atic please also inform the devs of a possibly related side effect. Weapon assignments are not unlocked. Yesterday reached final level 10 of the Krag-Jørgensen but neither "Proficiency" nor "Mastery" assignments were unlocked which usually happens when reaching level 10. Not sure what I can do now to get those assignments.

  • Dimelin's avatar
    Dimelin
    5 years ago

    I see they just gave up, good thing the error lives on huh EA good job fixing your trash clients. 80gb games..... ZERO HOURS PLAYED!!!!!!

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