Forum Discussion

Rising Newcomer

21 days ago

Solved

Can't access EA account - Yahoo email permanently deactivated

Hello, I'm trying to access my EA Account, but the email address linked to it is an old Yahoo account that was permanently deactivated due to inactivity. Whenever I try to change my email...

accessibility

EA_Edu
21 days ago
Hello, Ceboliinh

We're sorry to hear you're having trouble accessing your account.

Since you no longer have access to the email address associated with your EA Account, we recommend contacting your email provider first to see if it's possible to recover access to the account.

If that isn't possible, you'll need to contact our Support team. They have procedures in place to verify ownership of your EA Account, and if your ownership can be successfully confirmed, they'll be able to help you update the email address associated with your account.

Please follow the link to contact Support.

Ceboliinh

Rising Newcomer

20 days ago

Thank you for your reply.

Unfortunately, contacting EA Support doesn't solve my problem because I'm stuck in an endless verification loop.

Every time I try to contact Support or manage my account, EA asks me to verify my Yahoo email address. The problem is that this Yahoo account was permanently deactivated, so I no longer have access to it and cannot receive the verification code.

Because of this, I can't access Support through my EA Account either. I have no way to get past the verification step.

I really need to speak with a real support agent who can manually verify that I am the owner of this account and help me update my email address.

Could someone please help me or direct me to a way to contact a live EA Support representative without requiring email verification?

Thank you very much.