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ang3l_0f_th3's avatar
ang3l_0f_th3
4 months ago
Solved

Can't find the Holiday Celebrations Pack on Mac

I play The Sims 4 on Mac and I can't find the Holiday Celebration Pack on the EA App (there app has no search bar and the pack doesn't show up with the other packs). When I load the game, I see that ...
discussion
  • PipMenace's avatar
    PipMenace
    4 months ago

    @ang3l_0f_th3Packs purchased/claimed through Steam are Windows only, as you see. If you disconnect your Steam and EA accounts so that it no longer shows as owned in EA, you should be able to re-claim it directly through EA to get the correct version.

PipMenace's avatar
PipMenace
Hero
4 months ago

@ang3l_0f_th3When you click on The Sims 4 in the EA App, there's options to "Manage" or "Play" and if you click "Manage" there's an option to "Manage add-ons" - this list should include the Holiday Celebration pack if you own it. It will either say that it's installed or give you the option to download and install it.

Edit: images

ang3l_0f_th3's avatar
ang3l_0f_th3
4 months ago

When I go to "Manage add-ons" It shows the version I claimed through Steam that can't be installed because its for Windows only. Before I tried claiming the pack through Steam it didn't show up on "Manage add-ons" at all. However, when I start my game it says I do have the pack.

  • PipMenace's avatar
    PipMenace
    Hero
    4 months ago

    @ang3l_0f_th3Packs purchased/claimed through Steam are Windows only, as you see. If you disconnect your Steam and EA accounts so that it no longer shows as owned in EA, you should be able to re-claim it directly through EA to get the correct version.

    • ang3l_0f_th3's avatar
      ang3l_0f_th3
      4 months ago

      Finally!

      When I disconnected my Steam and EA accounts the pack didn't appear on my add-ons list, but I was able to claim and install after selecting it through the in game Store. Would be nicer to find the pack by searching the EA app, but it is what it is.

      Thank you very much for your time!

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