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MitchellAshley's avatar
MitchellAshley
3 years ago

Cant play EA play with XBOX Ultimate

My account is linked. Have searched google, and forums, for a solution; tried many, none worked. This issue seems to be ongoing for over a year. It is 2022, how is it so difficult for an app that is forced download to connect an account, does not connect, and requests payment for something that says is linked and paid for?

Also, how is it that there are multiple users having this problem for over a year and it not being resolved? It seems to be a fairly big basic problem, and EA is replacing Origin, and this has been BETA tested for over a year? 

How many billion dollars did EA make in the last 12 months?

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2 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi there, @MitchellAshley 

    Can you tell me what is happening? Are you not able to download EA Play games with your Xbox Gamepass Ultimate subscription? Does it say you don't have a subscription? Thanks!

  • MitchellAshley's avatar
    MitchellAshley
    3 years ago

    I am linked with my Xbox live account which has gamepass ultimate, and I can not download or play any games from EA on PC. The app keeps asking me to pay for the game or for EA play - which I paid for a year subscription ok Xbox and also have it for free through gamepass now anyway. 

    i have not done anything wrong on my end. I have done the troubleshooting, and this seems to be a common issue with gamepass and ea on PC based on similar threads, yet there is no solution I can see from EA support to help in the responses. 

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