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fcauud6td2iq's avatar
fcauud6td2iq
3 years ago
Solved

Clearing cache won't fix EA App

I've been having trouble with the EA Desktop App. I tried to download Alice Madness Returns and the Dead Space Trilogy, but they got stuck on 33% on finalizing. I looked up solutions and it said to clear the cache, so I did, but then it tells me that things are taking longer to load, and then it gets stuck on finalizing again.

I have EA Play via my XBox Game Pass Ultimate subscription, so I can't use Origin.

discussion
  • EA_Illium's avatar
    EA_Illium
    3 years ago

    Hi @fcauud6td2iq To confirm can you try select app recovery, then restart the app under the top left menu > Help? After see if you can start a download for a different game and if can at least get to 15% if so you can cancel the download and then try to download Alice or Dead Space again. 

7 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    Hi @fcauud6td2iq To confirm can you try select app recovery, then restart the app under the top left menu > Help? After see if you can start a download for a different game and if can at least get to 15% if so you can cancel the download and then try to download Alice or Dead Space again. 

  • fcauud6td2iq's avatar
    fcauud6td2iq
    3 years ago

    I did it through thw App Recovery, yes, but that didn't work. Then I uninstalled and reinstalled the app, and it still didn't work, and then I restarted my pc, but that didn't work either.

  • DarkAngel8191's avatar
    DarkAngel8191
    3 years ago

    I will as soon as I figure it out myself but if you figure it out first please and thank you

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