Clicking resume case brings to a blank ticket
"In order to resume this case, please click “Resume Case” below. Once you resume this case you can add more content such as attachments or continue to contact one of our advisors. Otherwise your case will be autoclosed."
I click resume case and it just sends it to a blank ticket. But it says "In Progress."
Example of what it looks like:
- Home /
- Orgin/
- My Cases/
- Example+Case/
- Select support option
Will EA Support contact me? Or did I do something wrong? I gave a my valid email and issue.
Hi @xpn2oa,
Ok, thank you for checking. In terms of your current case, I'm sorry but we can't help with Support cases on Answers HQ so I won't know if or when the support team will reply to your newer case.
What I do know is that response times vary from the Support team depending on each case. However, if there's no response to your case after a few days or if you're in any way concerned the case may have fallen through the cracks for whatever reason (maybe technical issues with the ticket, etc), please get back in touch with the support team by creating a new case and referencing the case number for the one you're concerned about.
Head to help.ea.com and select 'Contact us' to start filling out a help ticket for them and choose from the available contact options that pop up. Alternatively you can also speak with the Support Team over on Twitter or Facebook instead, just have the case number handy to reference back to it. The support team will be able to examine things from there to better to understand what might be happening to that case for you and help to ease those concerns.
- EA_Lanna
