Forum Discussion

Spottedscar's avatar
2 years ago
Solved

"Code has already been used" error on Sims 4 kit

Like my title says, I just bought a Sims 4 kit, the bathroom clutter kit, on Amazon. When I went to redeem my code in the EA App, I keep getting a "this code has been used error." I know I bought it, and I haven't used it, so what can I do so I can get my content that I rightfully purchased?

  • Hi there @Spottedscar 

    If this code was purchased from a third-party site like Amazon, you'd need to contact the retailer directly for a replacement code or refund if the code you have isn't working. 

2 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi there @Spottedscar 

    If this code was purchased from a third-party site like Amazon, you'd need to contact the retailer directly for a replacement code or refund if the code you have isn't working. 

  • Thank you, I wasn't sure how to go about that since it's a digital item and all that. I appreciate it.