Code redeemed but hasnt been downloaded

I redeemed a code for The Sims 4: Cats and Dogs but the download disappeared and I can no longer redeem the code because it says the code has already been redeemed even though I have not got my pack

discussion

EA_Atic
3 years ago
@PaIn_StOrMz if you go to Sims 4 in EA app and manage add-ons, does the DLC show up?

/Atic

5 Replies

EA_Atic
DICE Team
3 years ago
@PaIn_StOrMz if you go to Sims 4 in EA app and manage add-ons, does the DLC show up?

/Atic
franluvshorses
Not applicable
3 years ago
@EA_Atic no
JammyDodger97
Not applicable
2 years ago
did you manage to fix it. im having the same problem
2174004
Not applicable
1 year ago
I can't either.
P3nguin14
Not applicable
1 year ago
@EA_Atic Hi, I'm having the same issue with lovestruck, & It is showing up in the manage add-ons section. I tried repairing my game, delete cache, and restarting but it was still the same. I can't find a solution anywhere since the expansion has been released. Sorry to bother you.