Compromised account: Steam unlinked, 6-month lock, need CM
Hello EA Community, I'm posting here as a last resort after many failed attempts with EA Help chat and email. I hope a Community Manager can escalate my case to the right team. My main EA account (the one I'm posting from) was compromised. My original Steam (BreadMan) was unlinked without my permission, and I received NO email notification or verification code about this change. I only discovered the issue when I tried to play Battlefield 6. I unlinked the unauthorized Steam, but the system applied a 6-month cooldown. In a panic to keep playing, I created a temporary EA account and linked my Steam there. Now both accounts are locked by the cooldown, and I cannot unlink from the temporary account or re-link to my main one. I have contacted EA Help chat over 5 times. Each time I am told the cooldown cannot be overridden, or I am asked to contact from the other account (which I did, with the same result). My case was even escalated once (by Agent Arjun to the special team), but the reply simply directed me back to chat. That email address is now unmonitored. I am the verified owner of both accounts and can provide any proof of purchase or identity privately. I just want my Steam linked back to my main EA account. If a Community Manager can help escalate this to the Terms of Service or Account Security team, I would be incredibly grateful. I will provide all account details via DM as needed. Thank you for reading.