Forum Discussion

Anonymous's avatar
Anonymous
30 days ago

Delete account

Hello. I requested the deletion of my account and all my data. It's been 20 days, and the issue is showing as closed. However, my account is still open. There's no live support button. When I submit a ticket, it directs me to the self-service section. When I look at the case files, that ticket doesn't appear. I would appreciate any assistance

2 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    29 days ago

    Hey Anonymous​ what did our support team say when they closed the case off?

    Darko

  • Anonymous's avatar
    Anonymous
    28 days ago

    They said:

    " Ok so we have gather all the information and share with the team once team will get any possible resolution then you can reach out to them there via email. "

    However, 22 days have passed and I still haven't received a response. The ticket is showing as closed. I can't contact them again.

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