Forum Discussion
32 Replies
- EA_Kent3 years ago
Community Manager
Thank you for checking!
We'll continue looking into this. - EA_Kent3 years ago
Community Manager
Hi again everyone,
Can you try checking one more time to see if the games are in your Collection in the EA App?Please let me know if you can see them.
Thanks again!
- TR-BatuhanKara3 years agoSeasoned Hotshot
@EA_Kent Nothing :/
- @TR-BatuhanKara the same for me, and it does not let me log in to origin to check it there :/
i just redeemed Grid legends and NFS heat on prime gaming. I can see them in my online library in the browser but i launch the ea desktop app and there arent there and it says I have to buy them. How to i fix this
thanks in advance
Having the same issue. Game shows in the collection on EA App but is greyed out. When I click on it only option is to buy it even though I redeemed it from Prime Gaming and even bought the Deluxe Edition Upgrade from the store.
- EA_Darko3 years ago
Community Manager
Hey @kilabogan the team is aware that some users are not seeing the Prime Gaming titles reflected on the EA App and are currently investigating.
As soon as we have any further info we will update you.
For the time being, you can play them through Origin.
Darko - @EA_Darko more than 24h and nothing? could you help us?
Games from Origin Client not appearing in EA desktop app library. Same account is logged in and everything.
- @EA_Kent Still nothing on the EA App side 2 days later.
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