Hi there @Griffin4820
If you were double charged for a transaction, the live support team can take a look at your billing information and get a refund processed for the extra charge- here on AHQ we don't have access to your account details to look into this refund for you.
You can contact the live support team for more help on this extra charge by submitting a help request on the site here.
Community ManagerHi there @Griffin4820
If you were double charged for a transaction, the live support team can take a look at your billing information and get a refund processed for the extra charge- here on AHQ we don't have access to your account details to look into this refund for you.
You can contact the live support team for more help on this extra charge by submitting a help request on the site here.
Hey can you help me same thing has happened to me
[CM Edit: Personal info removed]
Community ManagerIf you were double-charged for a purchase, please contact live support using the link provided above so live support can take a look at this and get a refund processed for you.
I have already filled a case about doubling billing and refunding too but no one is responding from EA more then 24 hours have passed nothing as far now
also, there is no option to contact live support it just says to submit your case
can you help me here ?
[CM Edit: Personal info removed]
Community ManagerWe don't have the ability to help with account and billing issues here on the forums- if you've already submitted a help request to speak with live support on this, they will be getting back to you as quickly as possible, keep an eye on your email for a reply from the team.
