Community ManagerHey @SpiffyBuzzard20, To help resolve this issue, please follow the steps below:
1. Perform a cache clean or App Recovery in the EA App.
2. Close the EA App and end the EAappbackgroundservice in the Task Manager.
3. Navigate to the EA App folder, which is typically located at C:\Program Files\Electronic Arts\EA Desktop\EA Desktop.
4. Once you find the folder, locate and double-click on EAUpdater.exe to update the app.
5. Add the EA app to the exclusions list in your antivirus and firewall.
Let me know if you need any further assistance!
Okay, closed and reopened the app this morning (after doing it multiple times last night) and it appears to have fixed itself. Not sure what the problem is, and I don't know which side it was on--nothing should have changed on my end, as my computer didn't even go into sleep mode overnight, just the lock screen. Once you listed those solutions, I remembered that I had already tried all of these (replacing running the updater with a fresh install) last night.
Thanks for your help!
And... I'm back. Cleared the cache for the app after it spent about 50 minutes spinning around saying 'installing' when I tried to download SWBII--no progress in the download was evident anywhere.
And... it's back to normal? Something seems to be acting up on a case-by-case basis, and I can't figure out what. I had relaunched the app, and it was back to normal when I looked at it after a while. No clue what's going on, sorry.
