EA app using a lot of resources

Hi there,

Thank you for your post.

I’ve moved your thread to the EA app section of the forums, as your concern appears to relate specifically to the EA app rather than EA in general.

From your message, it sounds like you believe the EA app may be using excessive system resources (such as high CPU usage). The EA app is not designed to max out hardware resources under normal conditions, so if that is happening, we would definitely want to investigate further.

However, the screenshots you’ve shared do not show which specific application is using the reported CPU resources. They only show overall usage at the time Task Manager was open, and they do not identify the EA app as the source. Because of that, we’re unable to use those images as proof of an EA-related issue.

To better identify what’s happening, please open Task Manager and sort processes by CPU usage (click the “CPU” column to sort descending). This will show which program is using the most resources at the top of the list. If the EA app is listed there with unusually high usage, please share a screenshot clearly showing the process name and usage percentage so we can review it with you.

If the EA app is not the process consuming the resources, the issue is likely being caused by a different program running on your system.

We’ll be happy to take a closer look once we have more specific information.

Thanks.

this screenshot ocurred while i was instaling ts4 on my samsung computer and this is the proof

Hi again,

Thank you for clarifying.

If this screenshot was taken while installing The Sims 4, higher CPU and disk usage can be expected. Game installation involves file extraction, verification, and disk writing, which naturally increases system resource usage for a period of time.

However, the screenshot still does not show which specific process is responsible for the resource usage. Without seeing the process list sorted by CPU (or Disk) usage, we cannot determine whether the EA app, the game installer, or another background process was using those resources.

To properly assess this:

1. Open Task Manager.
2. Go to the “Processes” tab.
3. Click the “CPU” column to sort from highest to lowest.
4. Share a screenshot that clearly shows the process names and their usage percentages.

Also note that high resource usage during installation does not indicate a breach or malicious behaviour. It typically reflects normal installation activity.

If you can provide a sorted process view showing unusually high usage from the EA app specifically, we’ll gladly investigate further. If not, then we'll leave this here.

When i was in game the temperatures on my pc are getting around about 90 celsius and its all for this  update and i need to reactivate my ts3 exchange account i have the game registered on my steam account and in the exchange site isnt seeing at all please fix this ea before i escalate this to the goverment

Hi,

There is no indication of a breach or malicious behaviour based on what has been shared in this thread.

Temperatures around 90°C can occur while actively running a game, depending on your hardware, cooling system, and load. This is related to system performance and cooling, not to a specific update.

Regarding The Sims 3 Exchange access: if you own the game on Steam, it must be properly redeemed and registered to the same EA account you are using to log in to the Exchange. If the game does not appear on your account, please contact EA Help so they can review your account details directly.

If you’re able to provide clear technical details showing abnormal EA app behaviour specifically, feel free to share them.

Okay i will talk to them thanks leeuw for that