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AliciaMilona's avatar
AliciaMilona
Seasoned Novice
3 years ago

EA desktop - Library won't load unless I clear cache

Ever since I was forced from Origin into the EA desktop app, I've had trouble accessing my games. First I could only start a game by manually shutting down the background processes. Now that seems to be fixed, but a new problem has risen in its place. I can only start up a game if I clear the app's cache, and then restart my PC. Otherwise the entire library will not load. The update from a few days ago did not help fix this issue. Is there a way to actually start up my games without having to go through these extra steps? Or do I just have to wait for a new update to hopefully fix this?

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2 Replies

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @AliciaMilona See if this helps you out.

    Delete Windows Temp Files

    • First, make sure you close as many programs as you can
    • Press the Windows key + R, go into the file explorer
    • Type in %temp%, and hit Enter
    • Delete everything it allows you to delete
    • Reboot the PC

    Optional Registry clean-up

    • install CCleaner (it's free) from here
    • Run Registry cleaner
    • Click review selected issues
    • Do you want to back up? No
    • Click fix all selected issues

    Something is causing the cache files to build up and not delete. Once you get rid of that, it should clear up.

  • Scathane's avatar
    Scathane
    2 years ago

    The problem returns after some time. Presumably because quote "Something is causing the cache files to build up and not delete."

    This is going to be a rinse and repeat solution then?

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