Forum Discussion

eldelincuente1's avatar
14 hours ago

Games missing from my EA library

I had Crysis 2 standard edition, which I bought on a physical disc. Then I bought Crysis 2 Maximum edition in EA Store years ago. So I had 2 separate copies in my library: one from retail, one from digital store.
Almost the same story with the NFS Most Wanted 2012 (here I first bought digital standard edition, then bought retail Limited Edition).
Also I had Star Wars The Old Republic in my library in which I spent hundreds of hours and dollars. 
I also had Battlefield 2 Complete Edition, but now it shows, that I only have Special Forces DLC

So effectively EA stole 3.75 games from me. I get, that they merged Crysis 2 and NFS Most Wanted. But they did that without my consent. I paid twice for them, so I think I'm eligible for either refund or a key for copies, that they took away from me. Steam never steal or merge anything. There I have for example Fallout 3 with all the DLC and Fallout 3 GOTY edition. No merging

[CM - Edited title for clarity]

1 Reply

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    14 hours ago

    Hey eldelincuente1​,

    If you have games that are no longer appearing in your account after checking these steps, please use the Contact us option at the bottom of that link to get in touch with the support team. They'll need to look into your original purchase details and information to help out with this type of situation.

    Do note that Star Wars: The Old Republic has a separate launcher, and you can access this or just check on your account status through the SWTOR website here. That should let you get back into your old account even if it's no longer listed for you in EA app directly. Feel free to hop over to the SWTOR boards if you're running into issues from there!