Forum Discussion

5 years ago

Solved

EA Desktop / XBox App game install failure. Where is the support?

I have a household with 3 Xbox Game Pass Ultimate users on 3 separate Windows 10 PC's. We have all successfully installed EA Desktop onto our machines. My two daughters have signed up for new EA acco...

discussion

EA_Blueberry
4 years ago
@Dabrudders

Hey there! I'll see what we can do to get the games installed for you. Our teams are aware of this technical issue and thank you for coming here to let us know about your overall experience with EA desktop.

I have a potential workaround fix for you in the meantime though. Have you tried adjusting your User Account Control settings? It's mentioned in this post below:

https://answers.ea.com/t5/General-Discussion/Xbox-Ultimate-Game-Pass-and-Ea-Play/m-p/10291678/highlight/true#M1110

EA_Blueberry

Community Manager

4 years ago

@Dabrudders

Hey there! I'll see what we can do to get the games installed for you. Our teams are aware of this technical issue and thank you for coming here to let us know about your overall experience with EA desktop.

I have a potential workaround fix for you in the meantime though. Have you tried adjusting your User Account Control settings? It's mentioned in this post below:

https://answers.ea.com/t5/General-Discussion/Xbox-Ultimate-Game-Pass-and-Ea-Play/m-p/10291678/highlight/true#M1110