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TheRealBoaba's avatar
5 years ago
Solved

EA Desktop app doesn't launch games properly

Hi there,

I have got an issue with the new EA Desktop App which got frustrating now. 
Every time I want to open any game through it, the game opens for a second, my whole screen turns black and I get information as if the display doesn't get any input from the PC, my screens then flash around 2-3 times, it crashes my Windows Explorer process and I have to restart it afterwards and at the end the game is there anymore, just a bugged out launcher and GPU utilities being closed as well.

Please help me solve this issue as I can't play one single game using this app.

  • holger1405's avatar
    holger1405
    5 years ago

    @TheRealBoaba 

    Disable your second Monitor in the NVIDIA control panel, then disconnect it from the PC.

    Reboot > Test.

    If that don't helps:

    Please preform a clean boot and test the Game in clean boot mode.

    Make sure your virus scanner and other security software and also Afterburner and similar software is disabled in clean boot mode.

    Make also sure that your GPU & CPU are not overclocked.

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