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Eyylimao's avatar
Eyylimao
4 years ago

EA Desktop asks me to log in to my microsoft acc, but I own the games.

I wanted to play Mass Effect Legendary Edition, but the EA Desktop app keeps asking me to log in to my Microsoft account to verify my EA Play, so I can update and play the game. I OWN THE GAME. It s...
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EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
4 years ago
Hey @voteDC,

Is it possible that you have owned an EA Play via Xbox Game Pass subscription in the past?

Because you mention that you own the game standalone, can you go back to Origin (fully close the EA app first) and check if you can play the game as normal?
voteDC's avatar
voteDC
4 years ago

@EA_Leeuw I've never had a EA Play subscription but I am currently a Gamepass Ultimate subscriber. The only EA game I've played on the service so far is the Xbox 360 version of Dragon Age: Origins.

As you suggested I did download and install Origin again. With just Origin running the game runs without issue.

I just don't like having to have two launchers installed that are there for the same purpose. Until EA Play can tell the difference between purchases and subscription based titles I'm probably going to not use it again, as at the moment it is kind of pointless.

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    4 years ago
    @voteDC, alright, so with Xbox Gamepass Ultimate, you get EA Play. At least, you can claim it and make use of it for as long as you have the Gamepass Ultimate.

    Did you also have Gamepass Ultimate before you started to experience this specific issue?
    • voteDC's avatar
      voteDC
      4 years ago

      @EA_Leeuw I had Gamepass Ultimate before I first installed the EA Play app.

      • EA_Leeuw's avatar
        EA_Leeuw
        Icon for Community Manager rankCommunity Manager
        4 years ago
        @voteDC, gotcha, and you never claimed the EA Play from Xbox Game Pass, right?

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