EA desktop wont launch some games
I have installed Fifa 21, Battlefield V and Dragon Age:Inquisition. I frequently play on Fifa 21 and get 0 issues with playing it. I also played through all the mass effect games without issue. Have ...
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OK, that is an older version, mine is 12.0.149-5028-6ce4e51db and should be up to date.
Please go to the EA Desktop menu: (3 lines, top left.)
Help > App recovery.
If you have games in Origin that contain mods, make a backup of the game folders before you use this command.
App recovery should force a validation of the games in Origin.
@holger1405 That method didnt work but I reinstalled from the website. Its the same as your one now, still no different though. I've been playing fifa21 through it and yet cant load up battlefield v or dragon age 3..hopefully the MSInfo will help you
What was the problem with the App recovery?
@EA_Jason will replay to you about the MSInfo tomorrow.
- @holger1405 It just didnt update it
EA_JasonEA SPORTS FC™ Team
Yes yes I'm here.
Could you create a case on https://help.ea.com/en/contact-us/ and attach your MsInfo32 to you case @🤭lvlattOo?
That way I can have a look without you having to share your MsInfo publicly.
- @EA_Jason thats been done, case no is #93653291
- EA_Jason@🤭lvlattOo It doesn't seem to be the full MsInfo32, make sure that you don't click on any of the tabs before exporting it as a .txt file.
Otherwise it will only show the info of that specific tab. - @EA_Jason oops, redone it
- @EA_Jason Hi, any chance you've managed to look at it yet?
- EA_Jason
I just had a look and I couldn't find any VC++ errors in the MsInfo, but I did notice that you are using FrostyModManager and you mentioned that only games using the Frostbite engine crash.
Do you have any mods installed for these games and when you performed a Clean Boot, did you only launch the EA app and the game without any mods or FrostyModManager?
I had completely forgotten about FrostyModManager honestly. No mods were installed so it was clean version and I had only ever tried to use the EA app to launch the games. For whatever reason though, I hit disable mods in FMM and refreshed the app and now they launch.
@holger1405 @EA_Jason Thank you both for the suggestions and general help, this has been bugging me for so long so I'm so glad its fixed now 🙂- EA_Jason@🤭lvlattOo No problem, I am happy to see that we could figure it out and that you can play again!
