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Junkryan's avatar
Junkryan
5 years ago
Solved

Game needs administrator permissions then doesn't open.

I'm trying to play Jade Empire: Special Edition through the EA Desktop and Xbox Game Pass app on PC, but it tells me I need Administrator Permissions to run it. When I try to do it, it loads up System32 and closes.


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  • RedbeardDNignog's avatar
    RedbeardDNignog
    4 years ago
    @RedbeardDNignog I got it working! Went to C:\Program Files (x86)\Steam\steamapps\common\Steamworks Shared\_CommonRedist\DirectX\Jun2010 and found DXSETUP.exe, ran that program which installs DirectX and now the game launches without issue. Seems I had the DirectX file game was looking for but it was in a compressed folder and unusable. Running the DX setup unpacked it into the location it needed to be in.

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  • TheGerbenator's avatar
    TheGerbenator
    New Rookie
    4 years ago

    I am having the same issue. I am getting this in my log:

    [0x00002424]:11-02-2022 18:45:14,631| XMLDatabase::Read -- File open failed on '.\Data\Misc\APFINFO.xml'


    EA Support has given up and will not continue via chat or email, they do not know why their installer is broken and refuses to help.

    The Misc folder is missing entirely.  I have done the following:

    1. Ran CCleaner

    2. Reinstalled game (several times)

    3. Repaired game (several times)

    4. Ran pc with all non-microsoft services disabled, then reinstalled EA App, reinstalled game, repaired game

    5. Searched the web for answers

    6. Gave EA app admin permissions before install

    7. Gave all the launcher.exe's admin permissions

    8. Attempted to run in Win XP/Win 8 compatibility

    9. Cleared cache of EA App and reinstalled everything again

    10. Attempted to run just the .exe's

    11. Installed the game on another machine

    After all of this, neither game from the launcher will work, on either machine. The launcher itself will open.  It ALWAYS SAYS THE SAME THING, the XML directory is missing. 

  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    4 years ago
    This is on the older side of time, I'm closing this thread to stop it from being necroed.

    If you have any issues with EA app please make a new topic about your problems and what kind of steps you have tried to solve them.

    /Atic

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