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therandomronny1's avatar
2 months ago
Solved

How do i unlink my Xbox account from my old EA account?

How do i unlink my Xbox account from my old EA account?

i dont have access to the email i used to create the EA account (in 2012)

ive made a new EA account but i managed to link my xbox account to the old EA account.

Now in order for me to unlink it so i can add it to the new account i have to verify via email which i dont have access to... 

ive tried EA help but no one ever gets back to me.

  • Hey @therandomronny1
    I understand that you're encountering issues with the email address associated with your account.
    We cannot rectify this here on the forums. Only our support team can assist you with this matter. To change your old email, we will need to complete additional account verification. Even if you can't access your account or email, you can still submit your case on our website. For guidance, refer to this article.

1 Reply

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hey @therandomronny1
    I understand that you're encountering issues with the email address associated with your account.
    We cannot rectify this here on the forums. Only our support team can assist you with this matter. To change your old email, we will need to complete additional account verification. Even if you can't access your account or email, you can still submit your case on our website. For guidance, refer to this article.

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