I can't start an advising on ea help

Hi 2429298577,

I notice that there's a message at the top of the screenshot that suggests they're having some kind of issue. Have you tried again recently? 

having a similar issue where I can’t respond to a community manager who was trying to help me  in messages 

Yeah. I have tried just now and it still didnt work.

I met the same question just now. But it turned out to be good after minutes.

Sorry to hear that. Can you let me know what game and support option you selected? I can see if I can try working out how to potentially get through to them. 

OK. I selected apex legends-I need help with my hacked account-THEN ON THIS PAGE-https://help.ea.com/cn/solutions/?product=ea-account&category=manage-my-account&topic=resecure-hacked-account---chat with us.

Thank you very much for that info. I've just tried the same steps and was able to initiate a chat without encountering any problems (I've included a screenshot below where I've removed the agent's name). 

I suspect that it may be a browser-based issue, such as something preventing the chat window from opening. There are a few things you can try to get around this, although some of them you may have done already.

• Change the language at the bottom to United States.
• Clear cache and try using incognito mode. 
• Use an entirely different browser (one where you've installed no plugins may be best).
• Try using the EA Help site while not signed into your account (this is usually something that works when the chat option doesn't appear at all, so it may not help much in this instance). As you might see in the screenshot above, though, I was not signed into my account when I was testing. 

Thank you very much, I can indeed initiate a consultation after logging into another EA account on my computer. But this does not solve my problem. In fact, I want to file a SAR case through customer service, which cannot be initiated from other accounts or accounts that are not logged in. This is a way to control variables. I think this may be caused by EA itself blocking my account and email. Because I use an email address in China, some Chinese players have also encountered this kind of problem. They seem to be able to solve this kind of problem by changing the email address bound to the EA account. But I can't change the email address bound to my EA account now. I politely asked if you could help me with "the account being blocked."