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Tammyjo329's avatar
Tammyjo329
2 years ago
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I need a sims 4 base game redeem code for my minor child

I need a sims 4 base game redeem code for my minor child. Please
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  • EA_Solaire's avatar
    EA_Solaire
    2 years ago

    @Tammyjo329 

    From the site here you can select EA app as the product, then go to See All Help Topics, select Manage My Account-> I want to move my game progress to another account. From here, you'll see the current available contact options. 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

Hi @Tammyjo329 

To get The Sims 4 added to a child account, you'll need to reach out to the live support team and they can get the base game added to the account for you.

Please reach out to the live support team from the help site here so they can take a look with you and get this added to your game library. 

  • Tammyjo329's avatar
    Tammyjo329
    2 years ago
    @EA_Solaire when you click on the help site here it just takes you in circles and there is no where for me to contact some one for a code. I spent money on the horse exp pack and she will not be able to play it on christmas without a base game code.
    • EA_Solaire's avatar
      EA_Solaire
      Icon for Community Manager rankCommunity Manager
      2 years ago

      @Tammyjo329 

      From the site here you can select EA app as the product, then go to See All Help Topics, select Manage My Account-> I want to move my game progress to another account. From here, you'll see the current available contact options. 

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