I need help..

I've had my EA account for a long time, maybe even as long as 20years. I pay monthly for EA Play Pro. I primarily play on PC.

At one time I linked a PSN account to my EA account. This was on PS3.

When I got a PS4, I created a new PSN account because I had no idea what the details for that account were and it wasn't important. 

Now, I have bought a PS5 with FC2026 and added the game code to my current PSN account. But I cant associate it with my EA account as you can only EVER link one PSN account to an EA account. I get it, it prevents fraud, but it seems I cant do anything about it.

I could create a second EA account specifically for my PlayStaion, but why would I when I have an existing account already with history and paid products on it. I have no desire to manage two separate accounts and identities.

People online say its possible to request that the old PSN account link be removed in the backend as a one time thing if you ask for it in the right way. 

BUT that would assume you can contact an agent. EA's entire support model seems to be 'use the EA Help website' that is a pile of KB articles that seem to just loop and offer viable path to actually get in touch with a support staff member at all. I don't have time to click through articles and work out the secret code that exposes access to contact an agent. It shouldn't be this hard. It's clearly by design.

I've tried raising a ticket, I've tried reaching out on Twitter. Nothing. I'm starting to get really frustrated.

If a moderator reads this, I humbly request that you reach back internally and ask someone from EA Support to contact me please.