Disabled account, Poor Customer Service, Very frustrated

I just bought it on Xbox X, have the same exact message and no penalty history.  Absolutely ridiculous.  Now I sit and wait for an email that may take days.  Absolutely STUPID there is no number to call or chat option to talk to someone to get it resolved since it's an error on EA's part and not mine.  Terrible customer service.

ILOVEMAYGEN​ 

Could this be due to age restrictions?

Battlefield 6 has an official M for Mature (17+) rating in the US (ESRB) and PEGI 16 in Europe, due to intense violence, blood, strong language, and mature themes, requiring players to be 17+ or 16+ respectively, though EA requires users to be 13+ for online features, with strict age verification for accounts. 

Official Age Ratings

• ESRB (North America): M (Mature 17+) for Blood and Gore, Intense Violence, Strong Language, Users Interact, In-Game Purchases.
• PEGI (Europe): 16+ for Realistic Combat, Strong Language, Tobacco/Alcohol/Drugs.
• Australia: MA15+. 

Account Requirements

• You generally need to be 13+ to register for online features on EA/Steam, but the game's content restriction means EA enforces the 17+ (or regional equivalent) for playing.
• Parents cannot easily bypass these ratings for underage accounts, as EA has strict verification processes. 

The error points to a ban or restriction on the account 93b89entyxh4​ and all you can do in these situations is to appeal the ban using the link I shared below.

Darko

Testing here 93b89entyxh4​ and not seeing any issues. If seeing an error about a breach of the rules then this means that our TOS team have found such a breach.

Darko

Then why cant they tell people what the breach is instead of us looking like idiots wondering why?

Darko with respect what do you mods actually do, not trying to be rude but there is nothing you seem to help with. 

Then how do I find out what the "issue" is so I can get it figured out?  I just spent $70 to find out I can't even play the game because of some imaginary violation.  I can't even remember the last time I played a game with my EA account.  This is ridiculous.  Absolutely zero information, zero ways to get it resolved except by sending an email and waiting over a week to maybe get a response.  And I don't even play online with other people, so what rule could I possibly have broken?

This is the error message.  

We do our jobs HumpsterJ​ which involves a lot of different things but for anything account related all we can do is direct you to the correct avenue of support.

Darko