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biboph's avatar
biboph
Seasoned Newcomer
5 months ago

I received a kit I haven’t bought - is this a bug?

Hi, when buying the new Businesses and Hobbies-pack, I also received the new retro kit, which I didn’t buy and don’t really want. I had a pop up window just show up, saying that previously uninstall...
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biboph's avatar
biboph
Seasoned Newcomer
5 months ago

How can I see that I received the kit through buying the legacy collection? I can see in my order history that I’ve bought it, but I can’t see anything about the retro kit in there.

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    5 months ago

    biboph 

    If you're not seeing it in the order history, you can contact live support so they can verify how this kit was received- you can submit a help request here. 

    • biboph's avatar
      biboph
      Seasoned Newcomer
      5 months ago

      Ok, thanks for your help! :)

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