Lost serial numbers

Hello everyone,

Maybe someone here in the forum can help me, the EA support chat has unfortunately been completely unable to offer a solution to my problem several times.

I am confronted with the following situation. I have several physical Battlefield games at home, which I used to play frequently, but haven't done so in recent years due to time constraints. My EA account was linked to an old email address of mine, which I haven't used in recent years. A few years ago, I received an e-mail to this old e-mail address informing me that my e-mail address linked to the EA account had been changed. As I no longer used this email address (I still have access to it), this email went missing. I don't know the new e-mail address and I assume that my EA password was cracked and the e-mail address was changed.

The account has since been archived due to inactivity. I am now faced with the situation that I can no longer undo this change as the link in the email no longer works. I would have to activate my account with an e-mail address that does not belong to me.

I am now left with a number of EA games that I can no longer use because the link no longer works.