Solved
How to fix a hacked EA account?
I would like to ask about my EA data being hacked. Is there anything I can do to fix it?
I can't reset my password because my data was hacked and the data inside was changed, so I can't do anything.
Hi mynameisM1999,
I’m sorry to hear you’re dealing with this. When account details have been changed by someone else, our support team can help you recover the EA account and reset the account information so it once again reflects your information.
Here’s what to do:
- Start a case with EA Support. I've prepared this custom link for you. It will take you straight to the right place. From there, fill out the rest of the ticket form and send it to support.
- Helpful to have ready:
- The original email address you used to create the EA account.
- Purchase receipts if you have them.
- Game Codes you've redeemed on the account (if available).
- Any connected accounts, like a PSN ID, Xbox Gamertag, Steam ID, etc.
This can help speed the process up.
In the meantime, here are a couple of EA Help articles you might find useful:
- EA_Lanna
