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cadishogan
Seasoned Newcomer
2 months ago

My sims 4 DLC not in my library

Good evening I brought the sims 4 business & Hobbies on the 6 of march from instant gaming   I looked in my game and it's not there . it doesn't show that I own the pack but when I Looked at my add o...
purchase issue
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 months ago

Heya cadishogan 

If you're having any issues with a code purchased from a third-party retailer, you'll want to get in contact with that retailer directly for a replacement code or refund.

Please also take a look at the post here for more information on where to safely buy packs. 

About EA app General Discussion

Got EA app questions? Let's chat here!1,567 PostsLatest Activity: 2 hours ago
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Good evening I brought the sims 4 business & Hobbies on the 6 of march from instant gaming   I looked in my game and it's not there . it doesn't show that I own the pack but when I Looked at my add on's  it is there but there is no download button what can I do. can someone please help me I can't talk to anyone at EA

","kudosSumWeight":0,"postTime":"2025-03-15T17:32:03.591-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:purchase issue","text":"purchase issue","time":"2025-01-30T13:05:21.030-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:12013006_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":26},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Good evening I brought the sims 4 business & Hobbies on the 6 of march from instant gaming   I looked in my game and it's not there . it doesn't show that I own the pack but when I Looked at my add on's  it is there but there is no download button what can I do. can someone please help me I can't talk to anyone at EA

"},"Conversation:conversation:12013006":{"__typename":"Conversation","id":"conversation:12013006","solved":false,"topic":{"__ref":"ForumTopicMessage:message:12013006"},"lastPostingActivityTime":"2025-03-20T10:38:35.170-07:00","lastPostTime":"2025-03-20T10:38:35.170-07:00","unreadReplyCount":1,"isSubscribed":false},"ModerationData:moderation_data:12013006":{"__typename":"ModerationData","id":"moderation_data:12013006","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:12013006_2":{"__typename":"Revision","id":"revision:12013006_2","lastEditTime":"2025-03-15T19:34:20.637-07:00"},"ForumReplyMessage:message:12030691":{"__typename":"ForumReplyMessage","id":"message:12030691","conversation":{"__ref":"Conversation:conversation:12013006"},"author":{"__ref":"User:user:188792"},"revisionNum":1,"uid":12030691,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-app-general-discussion-en"},"subject":"Re: My sims 4 DLC not in my library","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:12030691"},"parent":{"__ref":"ForumTopicMessage:message:12013006"},"body":"

Heya cadishogan 

\n

If you're having any issues with a code purchased from a third-party retailer, you'll want to get in contact with that retailer directly for a replacement code or refund.

\n

Please also take a look at the post here for more information on where to safely buy packs. 

","body@stringLength":"807","rawBody":"

Heya  

\n

If you're having any issues with a code purchased from a third-party retailer, you'll want to get in contact with that retailer directly for a replacement code or refund.

\n

Please also take a look at the post here for more information on where to safely buy packs. 

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