EA SPORTS FC™ TeamHi @Starganderfish,
If your Xbox account was already linked to an EA account, then you probably linked the account previously with an older EA Account.
Try logging in with some of your older e-mail addresses and check if you can log in to EA Desktop that way.
Should you forgotten the login details of the account, then you can check with our support team to see if it is possible to recover the other EA Account. You can also log into the EA Help website using your Xbox credentials.
Here are some links to help you on your way:
https://help.ea.com/en/help/account/link-your-console-accounts/
https://help.ea.com/en-us/help/account/im-locked-out-of-my-ea-account/
Hi Jason,
Thanks for responding. Unfortunately it's not my account.
We've proven this with EA.
I've spent hours on phone and email with EA and we've gone through every phone number, email address and physical address I've ever had. I've listed every single EA game I've ever played, The details don't match. The only game that is linked on both accounts was Mass Effect and the last time I played that doesn't match with the last time that was recorded on this other persons EA account.
II've gone through this with four different EA people and they all go through the same rigamarole of asking me to verify this other persons EA account. It's not my account so I can't verify it. I can't give them someone elses email and phone number because its not me.
They simply refuse to do anything about it and when I politely request to speak to a supervisor, manager or higher security level technician, they tell me there's no-one else and they hang up on me.
It's actually kind of offensive that they simply don't care and have zero interest in helping me.
All I need is for them to disconnect this other persons EA account from my XBox account but they refuse.
I'm completely stumped and honestly feeling like al the complaints about EA being such a terrible company are fully justified.
EA SPORTS FC™ TeamHi @Starganderfish,
I'm sorry to hear that, but there's one more thing that you can try.
Thank you Jason for your suggestion.
I need to be careful with my response due to an EA Community Rule:
"The forums aren't the ideal place for legal discussions and posts including legal chat will be removed"
So I will reply instead with basic guidelines on what is needed to get this issue resolved, so that all the other people who have their accounts linked by EA to other people are hopefully able to resolve it.
I was able to log in to the other person's EA account using my own personal Xbox credentials, which let me view all the personal information on the other users EA account. I could also see that EA had linked four other XBox user's accounts to this one person's EA Account.
I was able to then initiate a chat with an EA Help desk rep from the other person's EA account, I was able to use the personal info I could see in that other account to satisfy the EA reps verification requests and then ask them to unlink the accounts.
They agreed to do this because I had satisfied their verification requirements, even though I wasn't the EA Account Holder.
This whole process did take a total of nine different communications attempts with EA Helpdesk staff through four different methods (forums, phone, Facebook messenger and chat) before I worked out the exact details of what needed to be done and found a rep willing to do it.
So when this happens to others, use the above method to resolve it and just keep trying until you get someone willing to fix it for you.
Hopefully, this description is vague enough to not upset the forum rules but contains enough information to allow others to resolve the issue when it happens to them.
I had the exact same issue, except I too had someone else's Xbox account tied to my EA account.
When I first initiated EA Desktop through Xbox Game Pass, it had automatically logged into someone else's EA Account and linked my Xbox profile to theirs. Yada-yada-yada, I go through 3 different support lines to eventually unlink both the random Xbox account in my EA account, and unlinked my Xbox account from the random EA account. However, because my EA account now already had an Xbox account linked to it, I cannot link any other Xbox account to it, permanently.
In EA's terms and conditions when it comes to unlinking an Xbox account, "Only one Xbox account may be linked within the lifetime of the EA account". So I'm SOL.
