Thank you Jason for your suggestion.
I need to be careful with my response due to an EA Community Rule:
"The forums aren't the ideal place for legal discussions and posts including legal chat will be removed"
So I will reply instead with basic guidelines on what is needed to get this issue resolved, so that all the other people who have their accounts linked by EA to other people are hopefully able to resolve it.
I was able to log in to the other person's EA account using my own personal Xbox credentials, which let me view all the personal information on the other users EA account. I could also see that EA had linked four other XBox user's accounts to this one person's EA Account.
I was able to then initiate a chat with an EA Help desk rep from the other person's EA account, I was able to use the personal info I could see in that other account to satisfy the EA reps verification requests and then ask them to unlink the accounts.
They agreed to do this because I had satisfied their verification requirements, even though I wasn't the EA Account Holder.
This whole process did take a total of nine different communications attempts with EA Helpdesk staff through four different methods (forums, phone, Facebook messenger and chat) before I worked out the exact details of what needed to be done and found a rep willing to do it.
So when this happens to others, use the above method to resolve it and just keep trying until you get someone willing to fix it for you.
Hopefully, this description is vague enough to not upset the forum rules but contains enough information to allow others to resolve the issue when it happens to them.
I have this issue.. myxbox account is linked to some other ea account that is not mine and also has another Xbox account linked to it... I can no longer use chat support as they seem to lock you out.
I can't verify I own that account as it has no personal details in it, it only has a created date of when I tried to link to my own account.
The best I can get is the email address, the other person's Gamertag and year of birth.
I am completely stumped and quite angry about this...
Don't spose anyone has any other suggestions?
EA SPORTS FC™ TeamI have tried everything in this article. The support team will not assist me because i cannot verify that i own someone elses account BECAUSE I DONT!
I cannot unlink the account myself like the other guy in the thread could because the EA account i have been incorrectly linked to is not verified.
The support team won't even allow me to submit a complaint.
I do not even have words for how insane this is.
EA SPORTS FC™ TeamPlease get in touch with our support team for further assistance.
