Forum Discussion

Seasoned Newcomer

26 days ago

Solved

Need a Refund for being double charged for some Sims4 Kits

Hi so I am unable to use the refund tool for the fact that It only shows game packs and not kits. When I bought them I had it set up to pay 4 times through paypal on 1 of my cards and then was charge...

purchase issue

EA_mplsnow
26 days ago
Hey ElossaNoire,

I'm afraid we don't have the tools to support refunds here on the forums. If you're not seeing the option in our Refund tool, it'd be best to connect with our live support team so they can look into this with you and review your refund eligibility.

Let us know how it goes, thanks!

EA_mplsnow

Community Manager

26 days ago

Hey ElossaNoire,

I'm afraid we don't have the tools to support refunds here on the forums. If you're not seeing the option in our Refund tool, it'd be best to connect with our live support team so they can look into this with you and review your refund eligibility.

Let us know how it goes, thanks!